We offer flat shipping for all orders. Please note that USANA is closed on Saturdays, Sundays and holidays. These days do not count as business days for shipping. Your initial order will be verified and processed within 24-48 hours. Then it will be packed and given to the mail carrier. Your package will arrive within 5-7 business days after it is processed. Packages are shipped Monday through Friday.
Customers who order directly from our website are eligible for a 100 percent, 30-day, money back guarantee on their initial product order. If for any reason the customer is dissatisfied with any USANA product, he/she may return that product within thirty (30) days for a replacement, exchange, or full refund of the purchase price. The customer is responsible for shipping their package. Shipping is not part of the refund.
You should expect to receive your refund within 2-3 weeks of shipping your package, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for you to ship us the package (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (within 5 business days).
If you need to return an item, contact us at email@example.com We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.